Hire the right study abroad consultants in order to meet your agency’s goals.
Strategic improvement of the selection process for hiring education agents is very important. Your education agency should do it too. But remember, it’s not only about finding a candidate with a well-polished CV. But also, about recognizing what your clients expect from the agents and selecting one that fits the shoe.
Although I’m sure that from years long experience, you already know what services your clients require from agents, it’s always helpful to reflect back on them.
So, let’s move on to some things you should consider while hiring study abroad consultants.
Start with the basics
Qualifications, language proficiency, training certificates… You know it all. Remember they’re the first points you should consider while selecting your agents. Someone with higher grades, experience, and better degree should always be given the first priority. They’ll help in building your agency’s credibility.
Although an impressive CV doesn’t promise great work performance, their bio will impress your prospects. Moreover, your agents will gain their trust.
And I repeat again: they’re only the first stage to hire the right foreign education consultants. Read on to find out more.
High ethical standards
Often, agents forget that they’re supposed to place students in the right universities and not just their partner universities. However unethical this might be, a common motivation for this is commission. And guess what? That is not the only unethical behaviour shown in the business. Some foreign education consultants have also been sending their students to universities that fail to provide them with the promised courses. Result? The students get stuck in a foreign country until they finally decide to come back without a degree and start over again.
So, make sure you hire the right education agents that follow the ethical practices. Moreover, they shouldn’t disrupt your agency’s reputation running after higher profits.
You might not get to hire the best foreign education consultants because they’ve already established their own agencies like you. If you do then, kudos! But what if you select and train your agents but in the end, they leave you for somewhere better? Sucks, right? So, be very careful when you hire people.
Extroversion and People-oriented skills
In order to provide excellent service to your clients, your study abroad consultants need to listen to them first. What good is an agent if s/he is not aware of their client problems? Also, they should not make judgments about clients before hearing them out. Like every one of us, your clients want to feel cared for and trust the agent they have chosen. So, before that happens, you should ensure you hire the right education agents that make clients feel comfortable and satisfied.
Many clients value discounts more than the service offered by the study abroad consultants. Sometimes, the agents need to decrease the service charge so low that they don’t even feel like providing the best service. Thus, agents having effective communication and convincing skills will benefit both the agency and its clients.
Time Management is the key
As study abroad consultants, it could be hectic to balance work- life pressure since you’re spending 8-9 hours every day working. To be competent, an agent needs to have time management skill. This can be enhanced through training or more, technology, but one has to have a good mindset about it. To check if the agent you’re interviewing manages time effectively, ask those questions that you can get real answers from. Ask them to present authentic instances where they have effectively managed their time too.
Updated about policy changes and latest technology
Why do students seek study abroad consultants when they can apply to colleges themselves? To get information regarding study-abroad programs, right? So, agents should be capable of providing insightful and holistic information to the clients starting from their courses to VISA procedures. They should be informed by tracking the latest news regarding these things. You have to hire these foreign education consultants. They will be your company’s assets.
Although your foreign education consultants need not be tech-savvy, having an idea about the latest technology and agency management system is always a benefit. From note keeping apps to the best education agency management software, they should be aware of it all.
Fits right into your culture
The prospective study abroad consultants should comfortably fit into your agency’s culture. Your agency culture is a unifying component that binds everyone together. Hire consultants who align with your agency’s culture. This in no way means you only hire the replica of yourself. Instead, diversity will ensure a better work environment.
So what does, select candidates who match your agency’s culture mean? Shortlist prospective study abroad consultants who can effortlessly adapt to the working environment of your agency. New employees who promptly acclimatize to your Agency’s culture will find it easy to feel at home and become productive.
The right study abroad consultants can be someone with more than the above-mentioned qualities. These aren’t the limits but the starting points you should consider before hiring. Don’t settle for someone who isn’t capable of working towards meeting your agency’s goals. And, you’ll surely find and hire the right foreign education consultants. Good Luck and keep your search going.