All education consultants want to establish long-lasting relationships with their clients. To achieve that goal, education consultants must provide accurate counselling for study abroad decisions. You should be willing to put your clients’ interests ahead of your desire to collect commissions.
Providing misleading information just to get prospective international students to sign up for your study abroad service is unethical. It will prove counter-productive in the long run. Neither is firing standard questions and blabbering learned pitches mechanically a right way to handle clients.
When a prospective international student steps into your office, your counsellors must first give them time to settle down. Education consultants should start rolling out abroad education options only after having a clear idea about what the students want.
Overseas education consultants must do their homework diligently, listen to the prospective clients sincerely and suggest options responsibly.
Listen actively & attentively to build rapport:
Listening is not just receiving messages. It is also getting them right. Counsellors who are good listeners build rapport with visitors easily because they never misunderstand messages. Once you establish a good rapport, interactions with prospective clients becomes easier and more effective. If clients don’t feel any connection with your agency they are likely to go for the one where they do. Counsellors who are active listeners retain clients by developing shared understanding, building bonds and empathizing with clients’ situation.
Ask clients about their interest & background:
Education counselling sessions are likely to be more fruitful once you understand the interests and background of your clients properly. Counsellors must pay proper attention to what courses clients want to pursue, which locations they prefer, and what is their financial status and future plans. Counselling can never go wrong once you have these information of clients.
Be honest about courses & scholarship options:
Education consultants should provide their clients with course options that not only match their interest but also their financial and academic abilities. A wide range of courses are available and some universities offer flexible choices in terms of course design and costs. They should also be made aware of all the funding opportunities that would be available to them. In best education agency crm practice, counsellors don’t push candidates to sign up for courses or universities based on the size of commissions promised by partner institutions.
Be open about job opportunities:
Some clients may be looking forward to paying off certain costs of their education by working on holidays or vacation. Education consultants must clearly explain the Visa conditions to the clients. Does it allow students to work? If yes, how many hours? Some universities require students to do academic work even during vacations. Also, laws vary about work rights from one state to another. Education consultants should also cover information on the availability of jobs, pay scale and tips for finding jobs.
Give them a clear idea about the cost of living:
Those who jump at a study abroad opportunity without doing the maths often regret later. At least those who make such decisions based on professional education counselling should not suffer such fate. Counsellors must clearly explain to them the cost of accommodation, transportation, healthcare, and other basic needs. If the same course is available in two different locations, they must suggest the place where the cost of living is lower. Education consultants must be knowledgeable enough to be able to compare living conditions in different places.
Education consultants should have good knowledge about the place where the university is located. Prior information about the place’s history, culture, and ethnic diversity helps students to be better prepared to settle down in the new setting. In addition, students will have a good time during their stay if they are aware of the must visit places, the most expensive places, the festivities and the places to avoid.