International Student Consultant: Building Rapport With Clients Made Easy

May 10, 2017
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international student consultant

An international student consultant agency needs to know how to market themselves effectively.

Building rapport with your clients in international student consultant is essential nowadays. More often than not, clients will base their purchase decisions on how genuinely they feel about your offer. Making unrealistic promises or ones, you cannot fulfill will undoubtedly drive them to other international student consultants that can walk the talk.

Trust is the glue of life. It’s the essential ingredient in effective communication. It’s the foundation principle that holds all relationships. – Stephen R. Covey

Both large and small-scale educational consultant is now learning that being authentic about their products and services eventually leads to long-term client loyalty. They are also using CRM tool to enhance their service and quality.  Here are five effective ways of building rapport and credibility with your educational consultant clients:

  • Understand the psychological factors that drive clients

For building rapport and credibility, the first thing is to understand which emotions drive clients when it comes to choosing an international student consultant. Studying abroad is a big decision for people to make; emotional as well as financial. Here are some common traits among them:

Validation of choice

This is where clients struggle to make up their minds, fearing they might get it wrong. They will look for other people’s opinions about your educational consultant or seek expert advice. The quality of your services, pricing, and product presentation can convince clients that they are making the right decision.

Price sensitivity

Many clients tend to opt for more inexpensive options, but lowering your rates just to suit them is not a good idea. Instead, make them understand why your services represent value for money, by sharing success stories from past and current clients. This builds rapport with potential clients.

Attitudes, beliefs, and perceptions

People hold certain beliefs and attitudes towards products and services, which are based on past experiences or hearsay. For instance, find out how do clients perceive the migration and educational consultant. Is it positive or negative?

  • Invest in your international student consultant agency website

If you already have an international student consultant agency website, spend time and effort to make it more user-friendly. Having a good website is not enough for an educational consultant unless it is responsive and interactive. Here are some basic things you can do to optimize your web page to build rapport with your clients:

Mobile responsive

Almost everyone uses a mobile phone these days. It is important that they have access to your international student consultant website in order to build rapport. Use adaptive display, so whether clients choose to look at your website from their computers or phones, it works both ways.

Accessible by multiple browsers

People like to use internet browsers of their choice.  Whether it is Google, Mozilla or any other web browser, your educational consultant website should be optimized to work on all of them. This way, your educational consultant agency can cater to a wider audience, without leaving anyone out.

Easy navigation

Your international student consultant agency website should be easy to use and navigate to build rapport. To make it happen, the design must be simple yet functional. Menus and links should be clearly visible as well as have all the required information. For instance, the ‘Contact Us’ page is one of the most important attributes for building rapport and credibility in your agency. Search engine marketing for business is now the way to go.

  • Host agency webinars

Another effective way to gain trust and credibility with your clients is by hosting webinars. Short for web-based seminar, a webinar is a presentation, lecture, workshop or seminar that is transmitted over the internet, using video conferencing software. Here are some of the benefits you can gain by hosting webinars to build rapport with international student consultant:

Develops authority and trust

Providing any kind of presentation to clients gives your educational consultant agency credibility about your services. You must demonstrate how much you know about the business, including details of education institutions, migration opportunities, and so on. It helps to highlight your expertise.

Builds client relationships

Webinars give international student consultant the opportunity to share information in real time and build rapport immediately. Clients can instantly ask questions about your services, give their feedback or suggestions, and share important documents.

Helps you understand the target audience

Webinars are a great opportunity to know details about your target audience. Apart from presentations or workshops, you can conduct focus groups and surveys. The webinar’s real-time feature means that people will be more willing to participate in market research, unlike written surveys.

  • Start blogging, if you haven’t already!

Blogging gives you a platform to address the needs and concerns of your clients. It allows you to share ideas and expertise on a range of topics that your clients regularly search information on. For instance, companies that blog have 97 percent more inbound links. Here are some tips on using your blog for building rapport and credibility of an educational consultant with clients:

Keyword research

Use analytics, keyword research, and audience engagement, to review which types of content interest your clients. This helps the educational consultant in a building of rapport. Your international student consultant agency blog must add value to what people are already searching online.

Publish blog regularly

Blogging once in a while or just a few times is totally insufficient. You need to blog at least three to four times a week and have these distributed through multiple online channels to build rapport consistently.

Style, length, and jargon

Ideally, your international student consultant blog should be at least 1600 words. Use simple language, without including too many technical jargons. Write it as though you are having a conversation with your client. If you don’t have time to write the blog, hire a freelance writer or an institute to do it for you.

  • Add testimonials and include case studies

Testimonials are a smart way of letting clients talk positively about your international student consultant services. Another powerful way is to create client case studies, showing how your educational consultant helped them achieve their goals, which should include agency processes as well. Here are some reasons why both are so important:

Organic and real

Testimonials enhance educational consultant reputation, as it comes directly from the people who have experienced your services. As long as it is authentic, it is the most sincere way of validating your educational consultant trustworthiness and credibility.

May Require legal verification

You may want to consult with a lawyer to see if the testimonial that you have collected are okay for publishing. This will help strengthen your legal standing, should any issues arise in the future.

Perfect for online distribution

Although testimonials can be included in educational consultant brochures or written materials, placing them on your website or social media pages is a good way of getting quick visibility. The same is true about case studies.

Provides verifiable statements

When you include case studies, which detail how acquiring your product or service helped clients achieve their goals, it becomes verifiable. It is proof that your agency is highly capable of providing excellent services. This is one of the best education and immigration agents CRM practices.

In order to succeed in business, it is not enough to create new clients! Your international student consultant must constantly focus on establishing strong relationships with existing clients. Their loyalty will help you in building rapport with new clients and improve the credibility of your educational consultant agency. Also, there is an educational agents CRM software to ensure your efficiency and effectiveness that help you achieve mentioned ways.