Migration Agents want immigration departments to have a good impression of their agencies. You can create such impression easily by meeting some expectations of immigration officials. The officials do not expect all applications filed by Agencies to be absolutely perfect. What they do expect is that Migration Consultants maintain a certain level of professionalism.
Rules and Policies
Migration Agents must be up to date with relevant immigration laws and policies. Visa Case Officers appreciate this kind of seriousness.
Agents who closely follow changes to rules governing eligibility will forward only the visa applications that have high chances of succeeding.
It significantly reduces the time they have to spend referring to complex laws, past precedents and policy requirements before making decisions.
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Another way immigration departments are likely to judge the professional strength of Migration Agents is by seeing whether the visa applications filed by them are complete. You can demonstrate your sincerity by submitting all required information and supporting documents as per the prescribed checklist. Professional agents have a very clear idea about visa requirements. Missing important documents and information or attaching ones that are irrelevant will be seen as carelessness.
Despite your best efforts, some documents may still be missing or may take some time to submit. In such case, just tell the immigration department which documents and information are missing. And, by when they can be submitted. The information should be included on top of all other documents so that case officer knows beforehand what to expect in the application.
Authorities are unlikely to wait forever for documents and information. After the specified time expires, they will provide a certain timeframe for submission. The departmental officers can make a decision even without the information and documents sought after the additional time expires.
Migration Agents must also avoid doing things that immigration department officials might find bothersome.
Do not contact immigration staff with repeated requests for updates on the progress of an application. It can be annoying.
Agents can improve their professional image by being polite and respectful with the immigration officials. Since you and your staff would be communicating with the VCOs and other immigration officials mostly through email or phone, it is important to learn basic etiquettes of the phone and email communication.