This training is designed for Reception and Front Desk Officers at international education consultancies.
Ideal for new hires, as well as existing staff looking to enhance their skills and efficiency.
Must have access to Agentcis System.
Learning Outcomes
- Mastering the use of Agentcis software to manage daily tasks and responsibilities effectively.
- Gaining proficiency in handling client queries and follow-ups using the system.
- Understanding how to schedule and manage appointments within Agentcis.
- Learning to maintain and update client databases accurately.
- Enhancing communication facilitation between clients and the counsellors via Agentcis.
- Efficiently managing the reception area and ensuring best customer service using Agentcis tools.
