What are cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.
Cookies can be “persistent” or “session” cookies. We use persistent cookies and session cookies on this Site. A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. A session cookie allows the Site to link your actions during a browser session. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser.
The table below explains the cookies we use and why we use each of them.
|Application||Agentcis||We use the cookies “last_account_used” and “exp_*” on our marketing site to help simplify signing up for a new account or logging into an existing account. Session Cookie “PLAY_SESSION” published on developer.capsulecrm.com is essential for the operation of the API developer site. Cookies, Local Storage and Session Storage published on your account domain (i.e. https://your-account.agentcisapp.com) are essential for the operation and navigation of your Capsule account.|
|Site Analytics||Google AnalyticsFacebook PixelClicky||These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics.|
|Support and Marketing Videos||Vimeo||These services host videos to help demonstrate product features.|
|Site Performance||Sentry||These services provide valuable information about the performance of our Site to help us investigate issues. We use this data to diagnose immediate issues with the Site and to track performance trends over time.|
|Fonts||Adobe TypekitGoogle Fonts||Fonts are used to in improving the appearance of the Site.|
|Customer Chat and Support||Crisp||Used by our Site to chat with visitors and customers and help resolve customer issues with the product and service.|
Your choices regarding cookies
You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the services.
Another way to control cookies in your browser is by using “ad-blocker” software. These tools often give you control over specific services which you can allow or block. We make best efforts to ensure that Capsule works with this software however it is not always possible for us to test all combinations of blocking. If you spot an issue with an ad blocker please email us at [email protected]
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.